You said, we did

We are committed to seeing you play an active and valued role in shaping your own care and treatment and in developing and redesigning our services. We know that one of the keys to achieving this is really listening and responding to what you tell us.

Below you can see a snapshot of the feedback we’ve been hearing from those who know our services best – you – and what action we’ve taken to respond to your feedback. Here is the latest snapshot of what ‘you said’ and what ‘we did’:

You said, we did

We are committed to seeing you play an active and valued role in shaping your own care and treatment and in developing and redesigning our services. We know that one of the keys to achieving this is really listening and responding to what you tell us.

Below you can see a snapshot of the feedback we’ve been hearing from those who know our services best – you – and what action we’ve taken to respond to your feedback. Here is the latest snapshot of what ‘you said’ and what ‘we did’:

You said

Our previous therapy space was ‘too clinical’ ‘noisy’ and had ‘uncomfortable furniture’

We did

For our new space we commissioned artwork, purchased new furniture and asked our reception staff to help keep noise to a minimum to ensure the environment is as therapeutic as possible for you

You said

You needed refreshments

We did

Purchased a water cooler

You said

You wanted to hear more about other activities, groups and complimentary therapies available in the community

We did

We added the following questions to our assessment  “Are you involved in any activities or groups in the community? Would you like to be? What interests you?” & our therapists pledged to link you in with meaningful activities.

You said

Our previous therapy space was ‘too clinical’ ‘noisy’ and had ‘uncomfortable furniture’

We did

For our new space we commissioned artwork, purchased new furniture and asked our reception staff to help keep noise to a minimum to ensure the environment is as therapeutic as possible for you

You said

You needed refreshments

We did

Purchased a water cooler

You said

You wanted to hear more about other activities, groups and complimentary therapies available in the community

We did

We added the following questions to our assessment  “Are you involved in any activities or groups in the community? Would you like to be? What interests you?” & our therapists pledged to link you in with meaningful activities.

Percentage of People who recommend our Service